Privacy Policy

Last Updated: September 2025

Information We Collect

At FantasticQuad, we collect information that helps us provide you with exceptional adventure experiences in Agadir and Morocco. This includes:

  • Personal Information: Name, email address, phone number, and emergency contact details
  • Booking Details: Tour preferences, dates, special requirements, and payment information
  • Health & Safety Information: Medical conditions relevant to adventure activities, experience level
  • Website Usage: Cookies, IP address, browser information, and page interactions

How We Use Your Information

  • Process and confirm your bookings for quad tours and excursions
  • Ensure safety compliance and proper equipment sizing
  • Communicate important trip information and updates
  • Provide customer support and emergency assistance
  • Send promotional offers and newsletters (with your consent)
  • Improve our services and website functionality

Information Sharing

We do not sell, trade, or transfer your personal information to third parties except:

  • With tour partners and guides essential for your experience
  • With payment processors to complete transactions
  • When required by law or to protect safety
  • With service providers bound by confidentiality agreements

Data Security

Your security is our priority. We implement comprehensive measures to protect your personal information:

Technical Safeguards

  • SSL encryption for all data transmission
  • Secure servers with limited access controls
  • Regular security audits and updates
  • Encrypted storage of sensitive information
  • Secure payment processing through certified providers

Physical Security

  • Restricted access to offices and data storage areas
  • Secure filing systems for physical documents
  • Staff training on data handling procedures

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, typically:

  • Booking information: 7 years for legal compliance
  • Marketing preferences: Until you unsubscribe
  • Website analytics: 2 years maximum

Safety & Risk Management

Adventure tourism involves inherent risks. We're committed to minimizing these through professional safety protocols:

Equipment Standards

  • Regular maintenance and inspection of all quad bikes
  • High-quality safety gear provided for all participants
  • GPS tracking on all vehicles for emergency response
  • First aid equipment on every tour

Guide Qualifications

  • Certified professional guides with local expertise
  • First aid and emergency response training
  • Regular safety briefings before all activities
  • Continuous monitoring of weather and terrain conditions

Emergency Procedures

  • 24/7 emergency contact system
  • Established relationships with local medical facilities
  • Comprehensive insurance coverage
  • Clear evacuation procedures for remote areas

Your Rights

You have complete control over your personal information. Your rights include:

  • Access: Request copies of your personal data
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request removal of your data (subject to legal requirements)
  • Portability: Receive your data in a structured format
  • Restriction: Limit how we process your information
  • Objection: Opt out of marketing communications
  • Withdrawal: Revoke consent for data processing

To exercise any of these rights, please contact us using the information provided below.

Cookies & Website Security

Cookie Usage

We use cookies to enhance your browsing experience and provide personalized services:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand website usage
  • Marketing Cookies: Deliver relevant advertisements
  • Preference Cookies: Remember your settings and preferences

Website Security

  • HTTPS encryption on all pages
  • Regular security scans and updates
  • Secure hosting infrastructure
  • Protection against common web vulnerabilities

International Data Transfers

As an international adventure tourism company, we may transfer your data across borders to provide our services effectively. We ensure:

  • All transfers comply with applicable data protection laws
  • Adequate protection measures are in place
  • Third parties are bound by strict confidentiality agreements
  • Data is only used for the specific purposes outlined